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Our Location
Pallets West Coast1875 W 6th AveEugene, OR 97402
United States
Business Hours
Quick Info
- •Free quotes within 24 hours
- •Free pickup for qualifying quantities
- •Local delivery available
- •On-site customer pickup welcome
- •No minimum order quantity
Find Us
Pallets West Coast
1875 W 6th Ave, Eugene, OR 97402
Open in Google MapsLocated off W 6th Ave near the Whiteaker neighborhood. Look for our pallet yard on the south side of the road.
Getting Here
From I-5 Northbound
Take exit 194B for OR-126 W / W 11th Ave toward Florence. Continue west, then turn right onto W 6th Ave. Our facility is approximately 1 mile ahead on the right. Total drive time from I-5: about 5 minutes.
From I-5 Southbound
Take exit 195 for Beltline Rd. Head west on Beltline to Delta Hwy South, then continue to W 6th Ave heading west. Our yard is on the right approximately 0.5 miles past the intersection. Look for stacked pallets on the south side.
Truck Access
Our facility has full semi-truck access with a large paved lot for easy turnaround. Dock doors and drive-in loading are available. Forklift service is on-site for loading and unloading. Please check in at the office upon arrival.
Our Service Area
Based in Eugene, Oregon, we serve businesses throughout the Pacific Northwest and beyond. Our strategic location on the I-5 corridor gives us efficient access to major population centers from Southern Oregon to the Puget Sound.
Primary Service Area (Free Delivery)
- • Eugene / Springfield metro area
- • Lane County
- • Willamette Valley (Albany to Cottage Grove)
- • Oregon coast (Florence, Coos Bay)
Free delivery for orders of 100+ pallets
Regional Service Area (Scheduled Routes)
- • Portland metro (3x weekly delivery)
- • Salem / Corvallis (3x weekly)
- • Bend / Central Oregon (2x weekly)
- • Medford / Grants Pass (2x weekly)
- • Seattle / Tacoma, WA (2x weekly)
- • Vancouver, WA (3x weekly)
Standard delivery fees apply based on distance
Extended Service Area (By Arrangement)
- • Northern California (Sacramento, Bay Area)
- • Southern California (via logistics partner)
- • Western Idaho (Boise)
- • All other West Coast locations
Custom delivery quotes for truckload orders
What to Expect After You Contact Us
We believe in transparency and fast communication. Here is exactly what happens after you submit a quote request, send us an email, or pick up the phone.
Acknowledgment
Within 2 hours
You will receive confirmation that we have received your inquiry. During business hours, this is typically within minutes. After hours, you will hear from us first thing the next business day.
Quote Preparation
Within 24 hours
Our sales team reviews your requirements, checks inventory, calculates pricing based on size, grade, quantity, and delivery location, and prepares a detailed quote with all costs itemized.
Quote Delivery
24 hours or less
You receive a comprehensive quote via email with pricing, availability, estimated delivery date, payment terms, and any relevant specifications. We are available for follow-up questions immediately.
Order & Fulfillment
1-3 business days
Once you approve the quote, we schedule production (if custom) or pick from inventory (if standard). Standard sizes typically ship within 1-2 business days. You will receive a delivery confirmation with ETA.
Our Response Time Guarantees
We hold ourselves accountable to specific response times because we know your supply chain does not wait. If we miss any of these commitments, let us know and we will make it right.
| Communication Type | Response Time | What You Will Receive |
|---|---|---|
| Quote Request (form or email) | Within 24 hours | Detailed written quote with pricing, availability, delivery date estimate, and payment terms. |
| General Inquiry | Within 24 hours | Direct answer to your question from a knowledgeable team member -- not a generic auto-reply. |
| Phone Call (during business hours) | Answered live | A real person answers. If the right person is not available, you will get a callback within 2 hours. |
| Emergency / Rush Order | Within 4 hours | Confirmation of availability and fastest possible fulfillment timeline. Same-day delivery may be available. |
| Quality Complaint | Within 4 hours | Acknowledgment and initial investigation response. Replacement or credit resolution within 48 hours. |
| Pallet Buyback Inquiry | Within 24 hours | Market-rate offer based on your described quantity, size, and condition. Pickup scheduling if accepted. |
Emergency & After-Hours Contact
Supply chain emergencies do not always happen during business hours. If you have an urgent pallet need outside of our regular hours, here is how to reach us.
Emergency Orders
For urgent pallet needs that cannot wait until the next business day, email us at info@palletswestcoast.comwith "URGENT" in the subject line. Urgent emails are monitored outside business hours and will receive a response within 4 hours during waking hours (6 AM - 10 PM Pacific).
What qualifies as an emergency? Production line shutdowns due to pallet shortages, export shipments with imminent sailing dates, urgent replacement of failed pallets, and time-critical orders from your customers that depend on pallet availability.
We maintain a reserve inventory of standard 48x40 pallets in Grades A, B, and C specifically for emergency fulfillment. Same-day pickup is available from our Eugene facility for most emergencies. Rush delivery fees may apply for after-hours or weekend service.
Account-Specific Emergency Support
Preferred Customers with annual agreements receive a dedicated account manager contact number for after-hours emergencies. This direct line ensures the fastest possible response for our committed partners.
High-Volume Accounts (500+ pallets/month) can request a custom emergency fulfillment plan that pre-stages inventory at our facility or a satellite location closer to your operations. This eliminates lead time for emergency orders entirely.
How to Set Up Emergency Coverage:
- 1. Contact our sales team to discuss your emergency needs
- 2. We analyze your usage patterns and peak-demand periods
- 3. We design a reserve inventory plan with pre-staged pallets
- 4. You receive a dedicated emergency contact number
- 5. Emergency fulfillment is guaranteed within agreed timeframes
Regular Business Hours Reminder
All times are Pacific Time (PT). Holiday schedules are posted in advance on our website and communicated to active accounts.
Frequently Contacted For
Here are the most common reasons customers reach out to us, along with what information to have ready and our expected response times. Preparing this information in advance helps us provide faster, more accurate service.
Pallet Purchase Quotes
Expected response: Within 4-8 hours
Quotes for new, used, or recycled pallets in any size or grade. We provide itemized pricing including quantity discounts and delivery costs.
Have ready: Pallet size, grade preference, quantity needed, delivery address, and preferred delivery date.
Pallet Buyback / Pickup
Expected response: Within 24 hours
We buy back used pallets in any condition. Free pickup available for qualifying quantities in our primary service area.
Have ready: Estimated quantity, pallet sizes, current condition, pickup location, and photos if available.
Custom Pallet Manufacturing
Expected response: Within 24-48 hours
Custom sizes, heat treatment, special lumber species, branded pallets, and non-standard configurations built to your exact specifications.
Have ready: Detailed dimensions (L x W x H), load requirements, wood species preference, quantity, and any compliance needs (ISPM-15, etc.).
Recurring Supply Agreements
Expected response: Within 48 hours
Volume-based contracts with locked pricing, guaranteed availability, and scheduled delivery for businesses with ongoing pallet needs.
Have ready: Monthly volume estimate, preferred delivery schedule, pallet specifications, contract duration preference.
Quality Claims / Replacements
Expected response: Within 4 hours
Report pallets that do not meet the ordered grade, arrived damaged, or were the wrong size. We prioritize quality claims to minimize supply chain disruption.
Have ready: Order number, photos of the issue, count of affected pallets, and description of the deficiency.
General Questions / Advice
Expected response: Within 24 hours
Questions about pallet sizing, grading, sustainability practices, ISPM-15 compliance, or anything else pallet-related. Our experts are happy to help.
Have ready: Your specific question and any context about your application or industry.
| Inquiry Type | Initial Response | Full Resolution | Best Contact Method |
|---|---|---|---|
| Standard Quote Request | 4-8 hours | 24 hours | Website form or email |
| Buyback / Pickup Scheduling | 24 hours | 2-3 business days | Email with photos |
| Custom Pallet Design | 24 hours | 3-5 business days | Email with dimensions/drawings |
| Volume Contract Negotiation | 48 hours | 5-10 business days | Email or in-person meeting |
| Quality Claim / Defect Report | 4 hours | 48 hours | Email with photos + order number |
| General Question | 24 hours | Same day or next business day | Any method |
Detailed Driving Directions
Our facility at 1875 W 6th Ave, Eugene, OR 97402 is easily accessible from all major highways. Below are turn-by-turn directions from the most common approach routes, plus information for commercial vehicles and out-of-town visitors.
From I-5 Northbound (Coming from Roseburg / Medford)
Approximately 5 minutes from highway exit
- 1. Take exit 194B for OR-126 West / W 11th Avenue toward Florence.
- 2. Merge onto OR-126 W / W 11th Ave and continue for approximately 1.2 miles.
- 3. Turn right (north) onto Bailey Hill Road.
- 4. Take the first left onto W 6th Avenue heading west.
- 5. Continue approximately 0.8 miles. Our facility is on the right (south) side of W 6th Ave.
- 6. Look for the pallet yard with stacked pallets visible from the road.
From I-5 Southbound (Coming from Salem / Portland)
Approximately 7 minutes from highway exit
- 1. Take exit 195 for Beltline Road toward Florence / Junction City.
- 2. Turn right (west) onto W Beltline Road and continue for 1.5 miles.
- 3. Take the Delta Highway South exit and merge onto Delta Hwy heading south.
- 4. Continue on Delta Hwy for approximately 1 mile as it becomes Chambers Street.
- 5. Turn right (west) onto W 6th Avenue.
- 6. Continue approximately 0.5 miles. Our facility is on the right (south) side.
From OR-126 West (Coming from Florence / Coast)
Approximately 3 minutes from W 11th Ave
- 1. Follow OR-126 East into Eugene. The highway becomes W 11th Avenue.
- 2. Continue east on W 11th Ave past the Greenhill Road intersection.
- 3. Turn left (north) onto Garfield Street.
- 4. Take the first right onto W 6th Avenue heading east.
- 5. Our facility is approximately 0.3 miles ahead on the left (south) side.
Commercial / Semi-Truck Drivers
Full semi-truck access available
- • Recommended route: Use I-5 Exit 194B to W 11th Ave for the widest, most truck-friendly roads.
- • Yard entrance: Large gated driveway on the south side of W 6th Ave. Look for our signage.
- • Turning radius: Full semi-truck turnaround available within our paved lot.
- • Loading: Dock doors and drive-in loading available. Forklift service is on-site.
- • Check-in: Please report to the office upon arrival. Staff will direct you to the loading area.
- • Parking: Trailer parking available for drivers waiting for loading/unloading.
Landmarks & Helpful Notes
Nearby Landmarks
We are located in the Whiteaker neighborhood area, near the intersection of W 6th Ave and the railroad tracks. The Eugene Airport (EUG) is approximately 15 minutes north via Hwy 99.
GPS Coordinates
Latitude: 44.0521 N, Longitude: 123.1078 W. Enter "1875 W 6th Ave, Eugene, OR 97402" into any GPS or mapping app for accurate navigation.
Out-of-Town Visitors
Eugene is served by Eugene Airport (EUG) with daily flights from major West Coast hubs. Hotels are available along W 6th Ave and near the I-5 corridor, all within 10 minutes of our facility.
Looking for more information?